Shipping policy

At Horologe, we are dedicated to providing a seamless and efficient shipping experience for all our customers in Europe. We understand your excitement to receive your new timepiece, and we work hard to get your order to you as quickly and securely as possible.

Processing & Shipping

  • Order Processing Time: All orders are processed and prepared for shipping within 48 hours (2 business days) after the order is placed. Orders are not shipped on weekends or holidays.

  • Shipping Method: We ship all orders with a reliable courier service to ensure fast and secure delivery.

  • Delivery Time: Once shipped, you can expect your order to arrive within 5-8 days for delivery across Europe. Please note that delivery times are estimates and may be subject to minor delays due to customs clearance or unforeseen circumstances.

  • Free Shipping: We are pleased to offer free shipping on all orders to any address within Europe.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order and monitor its progress on the courier's website.

Customs, Duties, and Taxes

Horologe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, including tariffs, taxes, and other costs, are the responsibility of the customer. We recommend that you check with your local customs office for information on potential fees before placing an order.

Lost or Damaged Packages

Horologe is not liable for any products damaged or lost during shipping. If you receive your order damaged, or if a package is lost in transit, please contact the shipping carrier directly to file a claim. We will be happy to assist you with the necessary information to support your claim.

Contact Information

If you have any questions about our shipping policy, please do not hesitate to contact us at Horologe2025@outlook.com.