Return policy

At Horologe, we are committed to your complete satisfaction. We understand that sometimes a product may not meet your expectations. This policy outlines the conditions for returns and exchanges.

14-Day Return Period

We offer a 14-day return period starting from the date of delivery. If you are not completely satisfied with your purchase, you may return the item for a refund or exchange, provided it meets the conditions below.

Conditions for Return

To be eligible for a return, your item must be:

  • In the same condition that you received it: Unworn, unused, and with all original tags, stickers, and protective plastics intact.

  • In its original packaging: The watch must be returned in the original box it was shipped in.

  • Accompanied by proof of purchase: Please include your order number and any other relevant documentation.

We reserve the right to refuse returns on any item that does not meet these conditions. Items that show signs of wear, damage, or have been altered in any way will not be accepted for a refund or exchange.

How to Initiate a Return

To start a return, please contact us at Horologe2025@outlook.com with the following information:

  1. Your full name and order number.

  2. The reason for the return.

  3. Whether you would like a refund or an exchange.

We will provide you with instructions on how to return your item. Please do not send your item back to us without first contacting us.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

If you would like to exchange an item, please follow the return process and indicate your preference for an exchange. You will be responsible for any price difference and additional shipping fees for the new item.

Shipping

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. When you ship a returned item, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions about our return policy, please do not hesitate to contact us.